Application Engineer

Job purpose

To execute product adaptation activities by preparing technical specifications, validating field performance, and updating documentation. The role also assists sales with technical input, performs field analysis, and contributes to customer training efforts to ensure successful product application and support.

Key accountability areas

• Lead product adaptation projects by gathering requirements, preparing technical specifications, and coordinating with engineering teams.
• Validate product compliance with customer and regulatory requirements.
• Update and maintain technical documentation based on product changes or field insights.

• Conduct in-depth analysis of equipment operation and performance in the field.
• Identify and report operational issues, proposing technical improvements or corrective actions.
• Collaborate with engineering teams to address field-related feedback and performance trends.

• Support the sales team by analyzing customer specifications and providing technical input.
• Prepare and deliver technical presentations and documentation for customers and stakeholders.
• Participate in technical discussions during bidding or proposal stages to ensure alignment with customer needs.

• Lead or support customer training sessions on product functionality, operation, and maintenance.
• Develop training materials and ensure knowledge transfer on technical topics.
• Address customer inquiries and follow up on technical concerns post-training.

Role accountability

Ability to obtain updated soft and technical skills related to the job.

Perform the planned activities to meet the operational and development targets as per delivery schedules.
Utilize resources effectively to achieve objectives within efficient cost and time.
Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Solve any related problems that arise and escalate any complex operational issues.

Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.

Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Comply with related policies, procedures, and work instructions.

Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.

Academic qualification

Bachelor degree in electrical engineering or any relevant field.

Work experience

2 to 4 years.

Technical / functional competencies

• Customer service orientation
• Customer service programs
• Engineering best practices