Assistant Workplace Experience And Operations Manager | Jobs in Riyadh, Saudi Arabia by Jones Lang Lasalle (JLL) | Apply Now

JOB DESCRIPTION / ROLE

Job Type: Full Time

Job Location: Riyadh, Saudi Arabia

Nationality: Any Nationality

Salary: Not Specified

Gender: Not Specified

Arabic Fluency: Not Specified

Job Function: Administration & Secretarial

Company Industry: Property & Real Estate

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

The assistant workspace operations manager will be responsible for delivering an exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks, ensuring the building readiness. They will act as an ambassador of the wider JLL regional teams, representing our values in front of the client and wider stakeholders.

What your day-to-day will look like:

Supplier management

Manage supplier relationships and performance through regular reviews, KPI meetings, and corrective actions

Ensure compliance with contracted requirements and local regulations

Coordinate mobilization of services for new client workspaces

Champion FM experience, data insights, and sustainability initiatives

Experience management

Implement global workplace experience programs to enhance employee satisfaction

Execute events, amenities, and workplace services

Analyze utilization data and engage stakeholders to optimize offerings

Establish experience services during workspace mobilization

People & stakeholder management

Develop high-performing supplier teams and foster collaborative environments

Build strong client relationships across all organizational levels

Deliver exceptional customer service meeting client expectations

Health, safety & operations

Implement safety procedures and ensure regulatory compliance

Support WE&O contract delivery and maintain building performance standards

Conduct inspections, audits, and emergency response

Assist with operational setup for new workspace mobilization

Desired or preferred experience and technical skills:

You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach.

You have 3-5 years direct facilities management operational experience.

You have experience using a computerized maintenance management system for managing preventative planned maintenance.

You have experience managing a team and people management skills.

You have knowledge of in-country requirements related to building regulations, health and safety, contractors, statutory regulations, etc.

You have a qualification in a related engineering or technical field relating to building or facility management (desired, not essential).

You have experience overseeing maintenance management and testing of critical systems or environments (desired, not essential).

Required skills and experience:

Arabic and English speaker.

You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.

You are open and have good communication skills.

You strive for excellence in what you do and share ideas for improvement.

You are proficient with Word and Excel and have a keen interest in technology.

You are adaptable to work to requests and projects that may vary from day to day.

Location:

On-site - Riyadh, SAU

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

JLL privacy notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle (JLL) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

ABOUT THE COMPANY

In the Middle East and North Africa, Jones Lang LaSalle is a leading player in its real estate markets including the hospitality sector. The firm has worked in over 22 Middle Eastern and North African countries and over the last year has advised clients on more than $120 billion worth of real estate, hotel and hospitality development.

We continually create value for our clients and partners by challenging conventional thinking and employing innovative investment solutions. The rapid pace of change in the region creates significant opportunities, challenges and complex decisions for investors.

Jones Lang LaSalle is recognized as having leading real estate and hospitality expertise with a leadership team that has held senior positions with some of the largest real estate developers, hospitality companies and corporate groups in the Middle East and internationally.

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