JOB DESCRIPTION / ROLE
Job purpose
Responsible for designing, developing, and maintaining custom applications within the ServiceNow App Engine. Involves collaborating with stakeholders to deliver scalable, efficient, and optimized solutions aligned with business needs and best practices. Utilize ServiceNow's low-code/no-code capabilities while ensuring compliance with governance and security policies.
Key accountability areas
Application design & development:
- Design and develop scalable, maintainable applications using ServiceNow's App Engine.
- Implement efficient solutions to meet business requirements while ensuring long-term viability.
Customization & configuration:
- Customize workflows, business rules, UI policies, and client scripts to address specific business needs.
- Ensure optimal system performance and functionality through tailored configurations.
Integration management:
- Implement seamless integrations between ServiceNow and external systems via REST and SOAP APIs.
- Ensure data integrity and synchronization between platforms for smooth workflows.
Low-code/no-code development:
- Leverage low-code/no-code approaches for rapid development and application delivery.
- Facilitate faster deployment while maintaining quality and scalability.
Requirement gathering & functional design:
- Actively participate in requirement gathering sessions with business stakeholders.
- Collaborate in functional design, solutioning, and implementation planning.
Collaboration & governance:
- Work closely with the ServiceNow Center of Excellence (CoE) team to ensure alignment with enterprise standards.
- Adhere to governance policies, ensuring consistency and compliance across projects.
Security & compliance:
- Ensure the platform's security and compliance with internal organizational policies.
- Implement and monitor security protocols to safeguard sensitive data.
Testing & defect resolution:
- Perform unit testing to ensure the stability and functionality of developed applications.
- Assist in system testing phases and resolve any defects or issues promptly.
Documentation & knowledge sharing:
- Maintain comprehensive documentation for configurations, developments, and integrations.
- Ensure accurate records for future reference and auditing purposes.
End-user & business team support:
- Provide technical guidance and support to end-users, ensuring effective platform usage.
- Assist business teams with troubleshooting and resolving technical issues.
Access control & policy compliance:
- Ensure compliance with platform security, access control, and governance policies.
- Implement role-based access controls and enforce best practices in data security.
Role accountability
HR proficiency:
- Ability to obtain updated soft and technical skills related to the job.
- To have a vision and a plan for the career path and how to achieve it.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report detailing the deviation and execution of planned tasks.
Problem-solving:
- Solve any related problems that arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products, processes, or related activities.
Business process improvement:
- Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.
Compliance:
- Comply with related policies, procedures, and work instructions.
Health, safety, and environment:
- Ensure compliance with relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products and services.
Academic qualification
Bachelor degree in Computer Science or any relevant field.
Work experience
2 to 4 years.
Technical / functional competencies
- Applications development standards and procedures
- Applications knowledge
- Applications system analysis
- Applications system design
ABOUT THE COMPANY
alfanar builds efficient energy systems & solutions of the present and sets up infrastructures for a brighter future.
We assist utility sector partners & customers in transforming cities into sustainable, habitable, and inclusive Smart Cities by harnessing renewable energy resources from wind, solar, and waste heat energy. Promoting the transition to a sustainable eco-conscious future.
Using world-class technologies, we develop unrivaled quality electrical solutions & products from our manufacturing facilities, to solve the world’s major energy challenges and make the world a better viable place.
Diligence, Efficiency, and Innovation are the key criteria our teams adopt in order to continuously provide effective solutions. We’re constantly equipping our teams with the tools they need to expand their horizons and reach higher grounds.
Being in an ever-changing environment with a crucial impact on their surroundings, our employees are nurtured to become keen thinkers with highly refined skills and a consistent outlook on the future, working together on finding the next big innovation.
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