As a leading member of the Gleeds management team, you will be responsible for representing the company as an ambassador.

Responsibilities include but are not limited to:
- Formulating and managing strategies to deliver the business objectives.
- Actively identifying new business development opportunities and driving growth across the Business Unit’s activities.
- Ensuring that projects are managed in accordance with Gleeds processes and procedures (governance and controls).
- Agreeing fees and charges for potential services with Business Unit Manager / Area Chair.
- Agreeing appointments / scope of services. Ensuring that appointments are in place prior to commencing service delivery.
- Delivering high quality services and deliverables ensuring that services meet our Customer’s requirements.
- Reviewing scope of appointments on a monthly basis to ensure services are being delivered in accordance with appointments
- Managing and maintaining Customer relationships (i.e. Clients, business partners and other consultants).
- Ensuring a Customer care plan is in place.
- Resolving customer complaints.
- Ensuring sufficient resources are made available to deliver services on our projects, including managing resource conflict resolution (with fellow directors).
- Leading and managing Teams, including working with Associate Directors in managing resources and workload. Ensuring compliance with administrative requirements (appraisals, training, timesheets etc)
- Managing employees, focusing on retention and development.
- Developing and enhancing Gleeds related management capability.
- Briefing employees on relevant aspects of Gleeds business.
- Preparing bids for services.
- Managing service delivery for profit.
- Managing the commercial aspects of projects (e.g. scope of services/deliverables, invoices, payments, and debt management).
- Working harmoniously with other Directors and assisting Business Unit Manager / Area Chair