Banquet Assistant Manager

Company description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Sofitel Riyadh Hotel & Convention Center: A symphony of French elegance and Saudi Arabian warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Job description

We are looking for an experienced Banquets Assistant Manager. Under the guidance of the Director of Banqueting, you will liaise between multiple departments to ensure the success of every group function and model exceptional service and leadership skills among your team.

• Provide warm, sincere and engaging service.
• Ensure smooth and efficient functioning of the Banquet Department on a daily basis.
• Responsible for the timely, precise and expert execution of all banquet functions.
• Creative, cost-effective scheduling of the banquet leadership team, captains, banquet servers, coordinator.
• Proactively analyze, develop, and revamp internal processes to create new ways of providing unique and innovative service ideas and incentives.
• Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.
• Ensure departmental adherence to, and awareness of health and safety standards.
• Ensure the delivery of excellent service by maintaining high staff morale and team spirit through active on the floor communication, training and coaching.
• Conduct performance evaluations and provide ongoing training and development opportunities.
• Uphold the highest standard of internal and external customer service at all times.
• Ensure service is within the standards.
• Work closely with other departments, such as housekeeping, kitchen, food and beverage, and front desk, to coordinate services and enhance the guest experience.
• Maintain high staff morale and team spirit within the department.
• Perform any and all other tasks as assigned.

Qualifications

• Degree with emphasis in hospitality/restaurants management.
• 3+ years experience in food and beverage management and preferably in a luxury hotel setting.
• Problem solving and decision making skills; analytical and highly detail oriented.
• Proven team leader with a high level of energy and motivation with a proven track record of living the company's values.
• Proficient knowledge of computer systems such as Microsoft Word, Excel and Outlook is required.
• Ability to multitask, work in a fast-paced environment and have a high level of attention to detail.
• You make people feel good - your team, guests and colleagues alike. You make a positive impact.
• You’re a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
• You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.
• You take ownership of important issues, solve problems, and make effective decisions.
• You want to be part of a team that works hard, supports each other and has fun along the way.