Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

The Role
- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
- To generally promote and ensure good inter-departmental relations.
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
- To assist the Assistant Manager / Restaurant Manager in any task outlined/detailed by him/her.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
- To take time and get to know the guests, and to be committed to service excellence.
- To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.

Key Deliverables and Responsibilities

Planning & Organizing:
- To prepare all mise-en-place for service.
- Participates in weekly beverage and food inventory.
- Develops together with the outlet manager theme events, drink promotions and incentive arrangements.
- Prepares Store requisitions / Bar requisitions, etc.

Operations:
- Works in close cooperation with all other staff assigned to the outlet, as well as Kitchen, Stewarding and Cashiers.
- Works as per the outlets duty schedule and shifts.
- Participates in weekly training sessions i.e. coffee, mocktail training, service training, guest relations etc.
- Observes and corrects pouring practice of all bar staff to avoid excess wastage.
- Ensures that orders are only issued against written / printed receipts.
- Ensures own appearance (condition of uniforms) and grooming of all bar staff is impeccable.
- Works towards the timely set up of the bar areas and the completion of all mise en place works, in line with the opening hours.
- Welcome arriving guest and ensures prompt service.
- extend prompt services to all guests.
- Ensures the well-being of all guests by maintaining a close professional, friendly, yet discrete relationship.
- Maintains cleanliness and best possible maintenance of the bar counter and all related areas.
- Handles guest complaints directly or refers them to the assistant Manager or the Bar Manager.
- Attends all meetings or briefings to maintain an open communication within the team.
- Knows the bar menu and price structure by heart and can recommend when a guest asks for assistance.
- Flexible to work in other areas when required by the immediate Supervisor.
- Aware of basic cashier work and handles payments promptly and efficiently.
- Familiar with the company's internal policies and safety procedures.
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
- To carry out any other reasonable duties and responsibilities as assigned.

Administration:
- All transfer item to be recorded and handed over to the cost control
- Closing and opening par stock
- Recording any wastage, breakage or lost