Bell Captain

Company Description

Sofitel Riyadh Hotel & Convention Center: A symphony of French elegance and Saudi Arabian warmth.

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

• To supervise the bell attendants and valet parking, ensuring that the hotel standards and procedures are fully known and followed.
• To ensure uncompromising levels of cleanliness and maintenance of the vehicles and workplace.
• To ensure that all bell attendants are attentive, providing top service to all guests checking in/checking out and within the lobby areas.
• To handle all luggage in and out movements from guests checking in and out, including buggy service needs requested by guests.
• To ensure the safety of vehicles and their passengers by complying with road regulations and the safety and security procedures at all times.
• To personally inspect the vehicles and ensure they are all in perfect working condition.
• To schedule the vehicles for service on a distance traveled basis as defined by the manufacturer or whenever needed.
• To monitor vehicle log books accordingly.
• To ensure appropriate stock levels for the smooth run of the Limousine Service and Valet Parking services and to prepare requisitions accordingly.
• To ensure proper coverage and supervision of drivers and valets at all times.
• To handle outsourced valet parking staff when needed and ensure the same hotel standards and procedures are respected.
• To conduct a daily line-up briefing with the drivers/valet parking team to recapitulate tasks and activity.
• To control that the arrival and departure lists are updated and the transportation and airport services are scheduled and respected.
• To ensure a proper handover between the shifts.
• To assign tasks and offer assistance at any time in the operations and to monitor, highlight, and suggest improvements on any dysfunction.
• To ensure the strict control of hotel keys and car keys handling.
• To daily implement and control the checklists.
• To assist the Assistant Front Office Manager and Front Office Manager in preparing forecasts and statistics.
• To respect schedules, terms, and deadlines as agreed with the management.
• To daily review the drivers/valet parking logbooks and sign them. To personally update the activity reports.
• To ensure that all staff members have valid driving licenses and that they are updated with the traffic rules and respect them at all times.
• To ensure proper use of telephone etiquette as per Sofitel standards.
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
• To escort the guests rather than pointing out directions.
• To ensure that the privacy of the guests and the confidentiality of the information is respected.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest's satisfaction, and recording it.
• To call the Assistant Front Office Manager, Front Office Manager, Night Manager, or Director of Rooms for advice in serious cases or if an approval is required.
• To be aware of all VIPs visiting or staying in the hotel.
• To ensure that all drivers are familiar with the city, roads, and locations, and they have and know how to use a map.
• To ensure that all team members are aware of the hotel outlet timings and promote the internal activities and events.
• To ensure that all team members are updated with the latest administrative, organizational, operational, or other changes and news.
• To share daily activity highlights with the Assistant Front Office Manager, Night Manager, and Front Office Manager, including internal and external guest opportunities.
• To maintain an atmosphere of high morale and a happy working relationship among the team.
• To keep the Front Office Manager and Assistant Front Office Manager up to date on employee performance.
• To be an ambassador of the drivers and of the hotel, in and outside the workplace.

Qualifications

• Minimum 1-2 years of experience in a similar role in a five-star hotel.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus.

Additional Information

Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.