JOB DESCRIPTION / ROLE
Company Description
Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 85-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.
Job Description
- Greet arriving guests and retrieve their luggage
- Escort guests to their rooms, explain the room facilities, and sell the hotel's various outlets (restaurant, spa)
- Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
- Transport departing guests 'luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
- Ensure that luggage has been stored safely according to prescribed procedures
- Ensure that the luggage storage area is kept clean and tidy at all times
- Inform guests with savvy knowledge of hotel, its services, the city, and local 'happenings'
- Be fully aware of what functions are going on in the hotel
- Provide gracious, attentive, and friendly service
Requirements:
Qualifications- High School Diploma or equivalent required
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.