JOB DESCRIPTION / ROLE
Key Responsibilities
Store Operations & Sales
* Drive boutique sales performance to meet and exceed targets.
* Monitor KPIs including conversion, ATV, and UPT to optimize performance.
* Lead by example on the sales floor, delivering exceptional customer service and product knowledge.
* Implement effective visual merchandising and ensure adherence to brand guidelines.
Team Leadership
* Recruit, train, and motivate a high-performing team.
* Conduct regular team briefings, performance reviews, and one-on-one coaching.
* Create a positive working environment focused on collaboration, development, and accountability.
Customer Experience
* Ensure a premium and consistent customer experience in-store.
* Resolve customer issues promptly and professionally.
* Build long-term relationships with loyal clients and develop local clientele.
Inventory & Administration
* Oversee stock levels and inventory management processes, including receiving, transfers, and stocktakes.
* Ensure the boutique is compliant with operational procedures, security, and health & safety standards.
* Prepare sales reports and provide feedback to the Area Manager and HQ.
Requirements:
* 5 years of retail management experience, preferably in fashion, accessories, or watch/jewelry brands.* Strong leadership and people management skills.
* Sales-driven with a customer-centric mindset.
* Excellent communication in English (Arabic is a plus).
* Proficient in retail software systems (POS, stock management, reporting tools).
* Passion for brand products and brand philosophy.
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
ABOUT THE COMPANY
Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.
