JOB DESCRIPTION / ROLE
Our client is leading hospitality and service provider in KSA, and currently seeking for a Business & Industry Director (Catering). The role is based in the Kingdom, and the successful candidate will be heading the functionalities of the Region to ensure high level of satisfaction and overall operational performance, and team development.
Roles and Responsibilities:
Formulation of Yearly Financial Plan
- Liaises with Department/Project Managers to ensure all business functions (HR, Quality, Finance, Procurement) meet business needs.
- Delivery of budgeted profit through management of food costs, labour costs and overheads and align with scope of service, ensuring any overspend is addressed in a timely manner and appropriate measure put in place to control.
- Working knowledge in developing and implementing strategies to strive for continuous improvement and take responsibility for achieving business results.
- Scale up and grow profitably existing sectors besides focus on new sectors and develop revenue stream to avoid concentration on single/limited customers.
- Manage client relationships through regular, formal, and informal interaction, dealing with and resolving issues quickly without compromising the expected profitability of the project.
- Creates positive positioning of the company through involvement within industry, networking, participation in trade events and explore opportunity for collaboration.
- Recognizes any weakness within the contract and client relationship and develops and implements appropriate improvement mechanisms.
- Collaborate with business development to review client expectations against contractual terms, introduces corrective action where necessary.
- Guide the Business Development team in preparation of technical and commercial proposals.
- Implement quality monitoring systems which measure customer satisfaction, client, growth opportunity and contract compliance, keeping abreast of the market to look for newer opportunities.
- Monitor the recruitment, interview, and selection processes of suitable staff to fill the vacancies that set by operation managers.
- Sets performance goals and monitors performance targets for department managers.
Requirements:
Qualifications:- Must have solid experience and background in Catering and Hospitality industry
- Bachelor’s Degree or Master’s in hospitality/catering management
- Minimum 2 – 3 years’ experience in Director role or 5 years’ as Senior Manager in GCC region
ABOUT THE COMPANY
Service
Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.
Knowledge
Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.
Care
At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.