Butler

Company description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job description

Key roles & responsibilities:

• Personalized service: Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.
• Guest arrival & departure: Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.
• Valet services: Oversee professional packing and unpacking services, garment pressing, and shoe shining to the highest luxury standards.
• Food & beverage coordination: Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.
• Experience curation: Anticipate guest preferences to curate "sensory journeys" and bespoke itineraries, fostering a culture of storytelling around the resort’s offerings.
• Inter-departmental liaison: Ensure seamless coordination with culinary, housekeeping, and concierge teams to enhance guest experiences across all touchpoints.
• Brand philosophy: Uphold the brand’s "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.
• Standards & compliance: Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.
• Sustainability: Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

Qualifications

Personal attributes & experience:

• Education: Bachelor’s degree in hospitality management or a related field.
• Experience: Minimum 4–6 years of experience in luxury hospitality, with specific experience in butler service or front office management within a luxury hotel or resort.
• Skills: Strong leadership, communication, and guest relations skills, with an extreme eye for detail.
• Language: Fluent in English; Arabic and other languages are considered a significant asset.
• Cultural sensitivity: Deep understanding of luxury service etiquette and the cultural values of the Kingdom of Saudi Arabia.
• Pre-opening: Experience in a pre-opening environment is highly desirable.

Additional information

• Understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages.
• Experience in pre-opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.