JOB DESCRIPTION / ROLE
Company description
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 suites and duplex villas with breathtaking views of the Masjid Al Haram, the Holy Kaaba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this divine setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.
Job description
Consistently offer professional, friendly and engaging service
Oversee day-to-day workflow of the Butler office and ensure service standards are followed
Perform various duties pertaining to departmental inventory control system: purchase orders, coding invoices etc.
Manage all shipping and receiving for owners, guests and colleagues
Provide administrative support to all areas of the Butler department
Work closely with all departments within the lodge, communicating day-to-day updates and changes
Address guest concerns and react quickly, logging and notifying proper departments as required
Work closely with the maintenance department to address necessary repairs
Balance operational, administrative and colleague needs
Follow department policies, procedures and service standards
Follow all safety and sanitation policies
Other duties as assigned
Qualifications
Proficient in English (verbal and written) required
Bachelor’s degree from an accredited university preferred
Experience with hotel property management system an asset
Strong organizational, supervisory and communication skills
Ability to evaluate and select among alternative courses of action quickly and accurately
Ability to work successfully in high stress and fast paced situations
Effective problem solving abilities
Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision
Additional information
Our commitment to diversity and inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
