Cheif Concierge

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

• Responsible for the maintenance of all Concierge equipment
• Regularly conduct departmental meetings, encouraging two-way communication when doing so
• Maintain amicable and co-operative working relations with other departments
• Comply with all health and safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Monitor the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis
• Facilitate performance evaluations for all Concierge colleagues
• Attend any courses management may deem beneficial
• Manage all purchasing requirements for Concierge Desk

Qualifications

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a "passion for perfection" and work in a dynamic environment. In addition, the candidate should possess:

• Previous experience in a managerial capacity
• Fluent in English and Arabic
• Proven ability to guide and coach team members
• Recognized commitment to guest service and exceeding guest expectations
• Proven ability to balance complimentary objectives, guest service, colleague satisfaction and profitability
• Excellent leadership, written and verbal communication and interpersonal skills
• Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in PMS and Microsoft Office suite (Word, Excel, PowerPoint)
• Degree or diploma in Hospitality Management is an asset
• A working knowledge of a second language and its application in the hotel and hospitality operation is an asset
• Active member of Les Clefs D'Or is an asset

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our heartiest service culture.