JOB DESCRIPTION / ROLE
A Chief Concierge, also known as a Head Concierge, is responsible for overseeing the concierge department of a hotel or resort. They are responsible for ensuring that the highest levels of customer service are provided to guests, and that their needs and requests are met in a timely and efficient manner.
Responsibilities:
- Supervise and manage the concierge team, including hiring, training, and scheduling.
- Set departmental goals and objectives.
- Develop and implement policies and procedures.
REQUIREMENTS
- Provide information and assistance to guests on a variety of topics, including local attractions, dining options, transportation, and events.
- Make reservations for restaurants, shows, and other activities.
- Arrange for special services, such as childcare, transportation, and translation services.
- Resolve guest complaints and issues.
- Maintain relationships with local businesses and vendors.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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