Job duties

• Administering of Concession Business, including administration activity, an information system, maintaining records, compiling and verifying data and preparing reports.
• Monitoring the Concession Service providers’ compliance and performance against the contract and identifying areas of improvement and ensuring prompt corrective action is applied.
• Ensuring standards of Concession related service ordering, accounting, personnel and administration procedures in conformance with international standard and best practice, with defined key performance indicators and by involving relevant stakeholders.
• Developing and monitoring regular reporting and logging standards.
• Providing resource materials, conducting programs, planning and implementing programs and seminars, and promoting attendance at workshops to support training and learning activities.
• Demonstrating presence during operation and participating in Concession activities that support the image to the Center.
• Assisting in regular internal audits, facilitating and assisting during external inspections ensuring best possible inspection results at all times.
• Demonstrating effective customer service strategies and complaint handing with emphasis on customer satisfaction.
• Supervising and training young talent and facilitating cooperation with education partners.
• Performing other miscellaneous duties as directed by the Supervisor.