JOB DESCRIPTION / ROLE
Client is a global telecoms service provider is currently looking for an experienced Contact Center Support Engineer with Level 2 experience for a long term project based in Riyadh Saudi Arabia.
Please see some of the responsibilities for the role below:
- Work with Operation team on Incident resolution and management.
- Generate System Reporting as needed.
- Track repeated incidents to solve the problems.
- Perform health check and fail-over testing to ensure system readiness for any emergency or scheduled maintenance
- Implement changes in adherence to change management procedures.
- Work with operation team on Implementing requested work orders.
- Update Root Cause Analysis for Incidents.
- Escalate to L3 as required.
REQUIREMENTS
This is a great opportunity of getting with a great company, so please apply now.
ABOUT THE COMPANY
Flint is a UK based provider of specialist infrastructure services and projects to the mobile industry. We work with tier-1 operators, global vendors and service providers in 20 countries. Email or call us today to talk about your needs. We work with our customers to develop solutions and projects for a wide variety of challenges. For design, configuration, installation and other operational projects across radio, core and back-office systems.
Find Top Talent
Other jobs you might be interested in
System Admin Jobs in RiyadhSales Engineer Jobs in Riyadh
Network Support Engineer Jobs in Riyadh
Show More
