- Set monthly collection target, follow up on timely basis and ensure clearing all over dues
- Review credit policies, customer performance and give recommendation for improvements
- Maintain budgeted DSO for all channels
- Highlight all non-delivered goods after agreed delivery dates
- Ensure that all sales returns ( RMA), side agreement & CN are timely recorded
- Ensure releasing all sales orders after applying the required checks & control
- Arrange periodic stock check at different locations in coordination with FM
- Send balance confirmations, dunning letters and randomly visit customers other than KA
- Perform FA count and safeguard company assets at branches through regional controllers
- Ensure delivering on all Service Level Agreement (SLA) points
- Timely close all internal Audit (IA) issues and recommendations
- Analyze delinquent accounts and prepare report on high risk accounts including recommendations for resolution
- Reconcile customer transactions and balances to maintain accurate accounts
- Monitor the deduction taken by customers and reconcile with company approved BDA, side agreement or other related terms or contract with customer
- Review and approve customer creation form and customer credit application form according to company policy
- Review and update customer master data on regular basis
- Effectively communicate and implement the company strategy
- Effectively communicate and implement the company values and cultures