Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the "moments" business. We're intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn't take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.

The Role

- To set-up a systematic and pro-active system to daily review credit limits of in-house guests and city ledger accounts, ensure timely collection of credit, a continuous and professional approach to collect outstanding debts. To set-up and maintain a network with Credit Managers in other 5 star hotels to obtain credit references.

Key Deliverables and Responsibilities

Planning & Organizing:

- Investigate customer's credit worthiness by research through various available sources (eg, banks, trade and credit associations etc..) and to recommend credit approval or disapproval to management
- Verify the accuracy of balances of accounts receivable.
- Report unfavorable information this may affect a customer's credit standing to allow timely action.
- Set and continuously review credit limits for both in-house guests and city ledger accounts.
- Analyze trends in accounts receivable balance or significant changes in payment patterns and to recap major collection problems for the General Manager's monthly credit meetings.
- Recommend the writing off of accounts, which are not expected to be collected.
- Witness the General Cashier's counting of monetary receipts remitted by Cashiers.
- Review, evaluate and report those accounts that show up at the "Credit Over List" and report the same to the concerned Division Heads.
- Maintain accounts receivable sub-ledger in a clear and tidy state with all accounts properly reconciled.
- Maintain a complete alphabetical credit file for each account containing all documentation related to the credit research.
- Maintain separate updated alphabetical listing of approved credit account holders and non-approved applications and to circulate these listings to concerned departments.
- Issue credit card cancellation bulletins to Front Office and Food & Beverage outlets.
- Maintain on-going detailed documentation of all collection efforts by accounts for future analysis of a customer's credit worthiness and to serve as support in the event of a bad debt write-off.
- Update in cooperation with the Director of Finance the credit manual and its procedures.
- Understand and observe the credit policies of Mövenpick International and the hotel and to assist in establishing and compiling clear and well defined credit procedures for all positions in a formal credit manual.
- Handle all credit requests on in-house guests.
- Liaise with banks regarding all credit cards related matters.
- Systematically follow-up on collection of outstanding accounts in a manner that will yield the best timely results while maintaining good relations with the customer.
- Follow-up on collection of returned cheque, credit card charge backs, skipper accounts, late charges and guaranteed no-shows.
- Investigate disputed charges and to follow-up on queries raised by city ledger customers.

Operations:

- To provide a courteous, professional, efficient and flexible service at all times, following Mövenpick Standards of Performance and Objectives set in the Hotel's Mission Statement.
- To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks required for the position.
- To be entirely flexible and adapt to rotate within the departments / Divisions of the Hotel as assigned.
- To be fully conversant with all services and facilities offered by the hotel.
- To be proficient with all computer software used in the Finance Division Office.
- To courteously handle all in-coming telephone calls or enquiries.
- To ensure that the Place of Work is kept clean and organized at all times.
- To set up an efficient network of communication within the department and with other departments.