Customer Experience Senior Solution Sales Executive

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

The Solution Sales Executive (SSE) partners with the end-to-end account owner to drive solution specific sales motions, bring in domain expertise to solve customer business challenges, and grow the customer's SAP footprint through renewal and expansion to support long term customer success.

• Generate demand, manage pipeline, own full sales cycle, identify, qualify, propose, and close deals
• Develop opportunity plans containing compelling solution value propositions
• Conduct white space analysis to identify growth opportunities
• Work with wider account team on sales campaigns
• Manage customer relationships at the solution area/buying center level
• Progress opportunities for move to cloud/expand footprint accounts or accounts which are new to the solution area
• Utilize deep knowledge of how companies operate, business models, strategies, and end-to-end business processes
• Stay informed about SAP's competition and value drivers
• Leverage SAP's comprehensive team of experts and industry knowledge to effectively address customer needs
• Collaborate with presales, delivery, alliances, and marketing
• Build customer participation in relevant SAP communities, programs, and events
• Facilitate collaboration with the partner ecosystem

Drive SAP Customer Experience growth in Saudi by leading sales of Commerce, Sales, Service, Marketing, and Customer Data Cloud solutions to large enterprises and government entities.

"Nice-to-have" CX domain expertise:

• B2B/B2C commerce (headless, composable, order management, etc.)
• Customer data platforms and real-time personalization
• Marketing automation
• Sales & Service Cloud, field service, AI-driven support
• Ability to highlight ROI and differentiators
• CX analytics (NPS, CSAT, CLTV)

What you bring:

• Proven track record in business application software sales with overachievement of quota
• 3-5 years of experience in sales of business software/IT solutions
• Deep understanding of the solution and solution innovations
• Broad understanding of the SAP solution portfolio and the business processes it enables to drive customer value conversations
• Established relationships with account teams, Customer Business Office (CBO) teams, and relevant geo unit leaders
• Alignment with product/solution management teams and marketing organizations a plus
• Demonstrated success with large transactions and challenging sales pursuits
• Proven contractual and negotiation skills
• Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions
• Knowledge of financial, competitive, regulatory environment

Meet your team:

• Excellent verbal and non-verbal communication skills
• Strategic thinker, high degree of creativity and innovation
• Excellent executive presence
• Results-driven
• Strong commercial/deal support skills, especially subscription-based

Skills you'll use:

Professional Skills

• Learning agility
• Collaboration
• Complex problem solving
• Creative thinking
• Effective communication

Tech Industry & SAP General Skills

• Agile methodology
• Process improvement
• Software as a service (SaaS)
• Cyber security
• Key performance indicators (KPIs)
• SAP Cloud Suite portfolio
• RISE and GROW with SAP

Role Specific Skills

• Net new sales
• Competitive positioning
• Customer engagement
• Demand generation
• Customer value proposition
• Demonstration skills
• Industry knowledge
• Negotiation
• Overcoming objections
• Relationship building

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.