JOB DESCRIPTION / ROLE
The Customer Relationship Manager will own the end-to-end relationship with selected Customers. This is a crucial role, as Shared Services is committed to delivering the best quality services and support to our Customers, and the role is at the front and centre of this effort, with oversight on operational and strategic issue resolution
The role of Customer Relationship Manager sits within the newly formed Customer Relationship Management team in the Shared Services department, reporting into the Head of Shared Services
NEOM Shared Services is a recently formed entity that services all internal departments within NEOM company, as well as the increasing amounts of Neom Subsidiaries, Joint Ventures, Regions and Sectors that are being established. It will also offer services to any new third party organisation that enters the Neom region. The services currently offered are back-office support, from People Services, Procurement, Finance and Corporate IT. This service suite will expand within 2022 and ongoing
REQUIREMENTS
• Minimum 8 years of Experience of Customer Relationship Management activities
• Minimum 5 years of having worked in a Shared Service Organisation, or within a related service-industry environment
• Strong experience of MENA region preferred
• Very strong all-rounder with ability to manage multiple customers across different industry sectors
• Excellent understanding of back-office functions
• Ability to liaise with Senior Customer Business Leads to understand their operational and strategic needs and proactively identify business development opportunities
• Experience in Customer Sales environment would be preferred
ABOUT THE COMPANY
Propel Consult delivers a service in step with the needs of both our client companies and candidates. Our ability to add value to all levels of recruitment stems from our wholehearted belief in providing a professional service to both parties. We have built relationships with many leading indigenous and mulitnational organisations throughout the Middle East and internationally in countries such as UAE, Qatar, Saudi Arabia, Oman, Bahrain, Kuwait, Egypt and many more. Concentrating our resources has created 5 distinct specialist divisions:
- Banking & Finance
- Human Resources
- Oil & Gas
- Construction
- Architecture & Engineering
