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JOB DESCRIPTION / ROLE
Employment:
Full Time
- Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
- Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organization and captures all required information at key points in the customer life cycle.
- Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
- Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
REQUIREMENTS
- Bachelor's degree
- At least 2 years' experience as CRM
ABOUT THE COMPANY
A leading company in UAE.