JOB DESCRIPTION / ROLE
Job Type:
Full Time
Job Location:
Riyadh, Saudi Arabia
Nationality:
Any Nationality
Salary:
Not Specified
Gender:
Not Specified
Arabic Fluency:
Not Specified
Job Function:
Customer Service
Company Industry:
Transport, Distribution & Logistics
Description
The customer service advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about services the company offers.
Responsibilities:
- Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward them to the appropriate staff.
- Performs other related technical duties with the operation team as assigned.
- Follows up on the customer’s request or complaint with another department.
Requirements
- Bachelor's degree in business management, supply chain, information systems management, or any related field.
- Intermediate speaking and writing skills in Arabic and English.
- Ability to learn our service and the process of the work.
- Ability to work in shifts.
Key skills & core competencies
- Excellent communication skills including active listening.
- Knowledge of Microsoft Office (Excel, Word, PowerPoint).
Find Top Talent
Other jobs you might be interested in
Sales Representative Jobs in RiyadhOperations Manager Jobs in Riyadh
Customer Service Officer Jobs in Riyadh
Show More
