JOB DESCRIPTION / ROLE
Key Responsibilities:
Customer Service & Support:
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist customers with inquiries, concerns, and requests, ensuring a positive customer experience.
- Provide product or service information, and resolve customer issues or complaints in a timely and accurate manner.
- Maintain a high level of professionalism when dealing with customers, demonstrating empathy, patience, and active listening skills.
Call Management:
- Efficiently manage call volume by adhering to call handling times and service level standards.
- Document and record all customer interactions in the call center software, maintaining accurate and up-to-date records.
- Escalate complex or unresolved issues to appropriate departments or higher-level staff when necessary.
Problem Resolution:
- Identify customer concerns and provide appropriate solutions or alternatives, working to resolve issues on the first call whenever possible.
- Follow up on customer inquiries and provide updates on the status of ongoing issues.
- Offer proactive solutions to common customer problems to reduce repeat calls.
Product/Service Knowledge:
- Maintain thorough knowledge of company products, services, policies, and procedures to provide accurate information.
- Stay up-to-date on any changes to company offerings or processes to ensure the highest level of service..
Multitasking & Efficiency:
- Handle multiple tasks simultaneously, including call handling, data entry, and system navigation.
- Demonstrate strong time management skills to maintain productivity and meet individual goals.
Requirements:
Qualifications:Education & Experience:
- High school diploma or equivalent; a college degree is a plus.
- Previous experience in customer service, call center, or retail roles is preferred but not required.
- Good English in Speaking and Writing
ABOUT THE COMPANY
The Professionals is a Saudi leading Consulting firm that was established in 2015 in Riyadh, Saudi Arabia.
Since 2015 until now, we’ve become a successful partner in delivering unique consulting services to our partners who operate in different industries and sectors.
We always combine our service offerings by adopting global best practices with local in-depth understanding and delivering it with a passion to exceed our partners’ expectations to achieve their business objectives.
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