Customer Service Specialist

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JOB DESCRIPTION / ROLE

Employment: Full Time

Our client in Saudi Arabia is seeking a Customer Service Specialist focused on enhancing the customer experience in the sports and wellness sector. Key responsibilities for this role include:

- Accurate order processing from quote to billing
- Manage customer touchpoints for a premium experience
- Oversee delivery planning via logistic portal
- Optimize stock and manage POs to HQ
- Maintain an updated order portfolio
- Update IT systems with customer service data
- Conduct post-delivery customer satisfaction surveys

If you're a national Saudi interested in this role, please reach out for more details.

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

REQUIREMENTS

Our client in Saudi Arabia is looking for a Customer Service Specialist with specific qualifications to join their team focused on sports and wellness. The key qualifications for this role are:

- 3-5 years in Customer Service
- Fluent in English
- Expertise in SAP's SD module
- Service business acumen
- Project management skills
- Financial and cost management aptitude
- Strong negotiation and communication
- Advanced analytical skills
- Proficiency in MS Office, especially Excel

The ideal candidate will also possess a passion for sports, enthusiasm, humility, proactivity, and strong ethical standards. If you're a national Saudi and interested.

ABOUT THE COMPANY

Quest Search & Selection is a specialist recruitment consultancy with over 20 years' experience in sourcing the world's best candidates for the global Retail, FMCG and Hospitality sectors.

With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:

Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.

We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants' skill, knowledge and passion for their sectors.

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