Job Description

- To strategically manage the total sales efforts within the hotel to pro-actively generate revenue.
- To develop, implement, maximize, monitor and evaluate objectives, strategies and activities of the sales function, so as to secure new accounts and develop these accounts into profitable business for the hotel, thereby achieving and exceeding forecasted revenue figures in Rooms and Food & Beverage.
- To interact and communicate effectively with Rooms, Food & Beverage and Reservations departments to ensure guests receive high levels of service
- To be entrepreneurial and to think beyond the boundaries is expected and not requested
- To provide service that is sincere, warm and enthusiastic, ensuring the guests' satisfaction
- To take the time to get to know the guests , and to be committed to service excellence
- Develop and implement business plan and sales strategy that ensure hotel sales goals and profitability.
- Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
- Preparation of the annual Sales budget taking into consideration Market mix, average room rate, yield and Occupancy levels.
- Co-ordination with Regional Sales Office
- Conduct interviews for candidates in the department in conjunction with Human Resources and prepare job descriptions
- Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.
- Plans and manages sales efforts/activities with sister hotels under the supervision of the corporate Sales Team as required.
- Finalize rates structure and strategy through competitive data review and demand analysis.