Director of Spa

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a visionary and experienced Director of Spa to lead our luxury spa operations in Jeddah, Saudi Arabia. As the Director of Spa, you will be responsible for overseeing all aspects of our world-class spa facility, ensuring exceptional guest experiences, and driving business growth.

• Develop and implement strategic plans to enhance spa operations, guest satisfaction, and revenue growth.
• Lead and inspire a team of spa professionals, fostering a culture of excellence and continuous improvement.
• Oversee financial management, including budgeting, forecasting, and cost control measures.
• Ensure compliance with health and safety regulations, maintaining the highest standards of hygiene and safety.
• Collaborate with marketing teams to develop and execute innovative promotional strategies.
• Manage inventory, equipment maintenance, and facility upkeep.
• Stay abreast of industry trends and introduce new treatments and services to keep the spa competitive.
• Build and maintain relationships with key stakeholders, including guests, vendors, and hotel management.
• Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions.
• Ensure cultural sensitivity and adherence to local customs in all spa operations.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum 5-7 years of experience in spa management or related luxury hospitality roles.
• Proven track record of successful spa operations and revenue growth.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Excellent financial management and budgeting capabilities.
• Exceptional customer service skills and a deep understanding of guest satisfaction principles.
• Proficiency in spa management software and Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of spa and wellness trends, treatments, and best practices.
• Familiarity with health and safety regulations in the spa industry.
• Cultural sensitivity and awareness, particularly regarding Saudi Arabian customs and norms.
• Spa management certification preferred.
• Fluency in English required; additional skills highly desirable.

Additional Information

Being a Raffles employee means embodying and conveying the brand and the company mindset through our heartiest service culture.