Company Description

ibis Yanbu, located in Yanbu, Saudi Arabia, is a welcoming hotel that offers modern accommodations and exceptional service. With 164 rooms and 16 Family Suites, we provide the comforts of home, including free WiFi and the exclusive Sweet Bed by ibis. Guests can relax by the swimming pool on our terrace, enjoy snacks and beverages at the bar, and savor delicious dishes at the ibis restaurant. We serve breakfast from 6 AM to noon to ensure our guests start their day in Yanbu on a productive note.

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

Role & Responsibilities:

- Team Leadership: Supervise and lead a team of front desk associates, including training, scheduling, and performance management.
- Guest Relations: Oversee guest check-in and check-out processes, ensuring a seamless and welcoming experience for all guests.
- Problem Solving: Address guest concerns and resolve any issues that may arise during their stay in a timely and professional manner.
- Operational Support: Assist in managing daily operations of the front office, including room assignments, inventory management, and cashiering.
- Quality Assurance: Ensure adherence to company standards and policies, maintaining high levels of cleanliness, organization, and professionalism at all time as per LQA Brand Standards.
- Communication: Liaise with other departments to coordinate guest requests, room maintenance, and special accommodations.
- Emergency Response: Act as a point of contact for emergencies and incidents, following established procedures to ensure the safety and security of guests and staff.
- Reporting: Prepare daily reports, including occupancy rates, revenue figures, and guest feedback, to provide insights and support decision-making processes.