JOB DESCRIPTION / ROLE
Customer Experience Support Level 1
Responsibilities:
• Responding to and resolving basic user inquiries and issues related to the CRM, Genesys, EPMO, and new STC Bank Website system.
• Providing first-level technical support for CRM, Genesys, EPMO, and new STC Bank Website users, including troubleshooting and problem resolution.
• Assisting users with basic system navigation, data entry, and user account management.
• Documenting and escalating complex issues to L 2 support or appropriate teams for further investigation and resolution.
REQUIREMENTS
• Logging and tracking support tickets, ensuring timely follow-up and resolution.
• Collaborating with other support team members to maintain a knowledge base of common issues and solutions.
• Conducting basic system testing and quality assurance to identify and report any bugs or system errors.
• Assisting with user training and providing guidance on CRM best practices and functionality.
ABOUT THE COMPANY
We are an Award Winning Company.
Headquartered in Riyadh specializes in Information Technology, Telecommunications, Building Management System (BMS), Access Control, Cyber Security and Networking services, Physical Security System, Integration services, Software Development and Mobile Apps. Our mission is to provide high-quality and latest technology in Saudi Arabia and the Middle East through partnership with internationally renowned technology manufacturers and vendors.
