Facilities Support Coordinator

JLL empowers you to shape a brighter way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities coordinator role is a client-facing role based at client's serviced office in Riyadh and is responsible for delivering exceptional customer services by combining front-of-house reception duties with facilities coordination. This position ensures a welcoming, professional environment for all employees and visitors, while supporting the seamless operation and maintenance of the site.

Key responsibilities:

• The employee will be responsible for raising purchase requests and processing monthly invoices.
• Coordination between employees' requests and the building management, requests such as consumables, meeting rooms and space bookings, managing access requests, workplace matters and parking issues, supervise to maintain the office in a proper manner.
• Coordination between client's management and the building management, validating invoices, support HSE audits, support security surveys, liaise with different client teams to arrange services for Saudi employees.
• Tracking and updating various reporting.
• Update space occupancy using client's tools and software.
• Engage visitors and employees to ensure they feel warmly welcomed and assisted in a helpful and timely manner.
• Act as a central point of contact for client and landlord to manage all facilities related tasks in the office.
• Monitor and maintain the front of house and surroundings to ensure a safe, clean, organized environment that reflects brand standards.
• Execute the identification badge process for employees, visitors, and third-party providers.
• Create work orders for maintenance, safety, and security concerns through the appropriate channels and systems.
• Partner with facility services and management teams to maintain a safe, comfortable environment and proactively coordinate meetings, events, and daily operations.
• Conduct regular facilities inspections and audits to ensure a well-maintained environment.
• Manage client facilities service providers on a day-to-day basis.
• Manage and support facilities projects depending on scope and spend.
• Raise purchase orders and check invoices for facilities related services.
• Support meeting and event services, including room bookings, setup, and coordination with catering and AV teams.
• Liaise with landlord, vendors, contractors, and building management to resolve issues and ensure service delivery.
• Identify potential risks and escalate as appropriate to ensure no privacy breach, security incident, or disruption to operations.
• Perform ad hoc assignments and provide administrative support for seamless and timely delivery of services.

Qualifications

• Minimum 3 years of previous customer service, hospitality, or facilities-related experience.
• Experience in SAP (Ariba Sourcing and Ariba Procurement).
• Strong interpersonal skills and a passion for hospitality and service excellence.
• Ability to multi-task, prioritize, and manage shifting daily priorities while ensuring consistent and elevated guest experiences.
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook).
• Ability to perform minimal physical activity such as carrying small packages.
• Flexibility and positive attitude in managing daily operations.

Additional information

• May be required to support onboarding, colleague engagement initiatives, and site tours for new hires.
• Expected to proactively communicate and collaborate with internal teams and external partners.
• Responsible for maintaining a high standard of personal appearance and professionalism.

Location:

On-site - Riyadh, SAU

Job tags:

Hiring

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!