Swissôtel Hotels & Resorts is a distinctive group of contemporary hotels designed with the quality and care of Swiss hospitality. We are Swiss at heart and global by nature. We offer guests the quality of life, vitality and peace of mind they need to explore the world and discover life's true rewards "a passion for perfection". We put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

To ensure that the cleaning and servicing of guestrooms and appropriate guest contact areas meet the Swissotel Makkah standards. Supervises the Housekeeping Colleagues, check guest rooms, and assists the Executive Housekeeper with office administrative work.

Swissôtel Makkah Description:

Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today's Arab culture.

As part of the prestigious Abraj Al Bait Complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haram, overlooking the Ka'aba and the Grand Mosque.

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Summary of Responsibilities:

Reporting to the Assistant Housekeeping Manager , the responsibilities and essential job functions include but are not limited to the following:
- Monitors the cleaning and servicing of guestrooms.
- Assigns special assignments as directed by the Assistant Housekeeping Manager.
- Reports and follows up any repairs or discrepancies of guest rooms.
- Ensures that all Guest Room Attendants have appropriate supplies and linens.
- Assists in the cleaning of guest rooms when necessary.
- Assists in processing AM and PM room status reports.
- Ensures that the Guest Room Attendants' linen cart is neat and well organized.
- Responds to any guest inquiries and assists in expediting prompt service.
- Always greet our guests warmly with a smile, call them by name whenever possible.
- Ensures House Persons duties are being completed.
- Recycle at every opportunity (newspaper, glass bottles, etc.).
- Assist checking public areas and supervising public areas' attendants.
- Knows and uses all Swissotel Makkah standards for the department.
- Communicate with Front Desk to expedite rush rooms.
- Inspects and prepares VIP and show rooms.
- Performs any special duties as assigned by management.
- Do daily written room inspection
- Ensures that linen closets on guest room floors are completely stocked, clean and neat
- Assist re training the team of houseman and room attendant.
- Ability to complete Guest Room Attendant assignments (AM / PM / Turndown).
- Ability to relieve office duties as needed.
- Have knowledge of overall hotel facility and various services.