Company Description

The Movenpick Hotel Waad Al Shamal is a luxury 5-star hotel located in the stunning Northern Province of Saudi Arabia. Boasting a total of 243 rooms, guests can indulge in unparalleled comfort and opulence during their stay. The hotel offers a wide range of amenities, including five exquisite food and beverage venues, providing guests with a diverse culinary experience. For those in need of professional spaces, the hotel features 18 expansive meeting rooms, perfect for hosting conferences, workshops, or other corporate gatherings. Additionally, the hotel offers large banqueting facilities, making it an ideal venue for grand celebrations and events.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

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Job Description

Job Brief

The Quality Assurance Manager ensures that all areas of quality and standards are being met throughout the resort through the use of quality visits, quality audits, reports and tracking of various quality scores.

DUTIES AND RESPONSIBILITIES :

Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described.

- Overseeing a company's environmental practices and ensuring alignment with organizational goals and values.
- Developing and implementing sustainability strategies and initiatives.
- Monitoring progress and reporting results to senior management.
- Creating, executing, and monitoring environmental strategies.
- Promoting green methods to vendors, customers, and coworkers.
- Ensuring ethical business practices, including sourcing sustainable materials.
- Ensure that the hotel is compliant with HACCP Food Safety Management requirements at all times. Ensuring that the municipality local order/regulations/guidelines are complied with.
- To ensure kitchen work practices reflect written procedures.
- To conduct inspections for Bars/Restaurants and Receiving to ensure City Municipality regulations are being adhered to.
- Manage and maintain food safety documentation and records Monitor and check the personal hygiene conditions & working habits of the staff.
- Maintaining Environment Health and Safety standards in the hotel as per local guidelines Complete and provides regular internal audit reports
- Ensure uniform and personal appearance are clean and professional
- To laterally coordinate with concerned departments in day to day activities
- Quality audits
- Review all NC (Non-Compliant) standards as per the official LRA reports
- Allocate action points to all necessary managers/HODs
- Extract and distribute all LRA MAPs (Management Action Plans) to relevant managers/HODs
- Update all MAP action points on LRA reporting system
- Monitor and update completion of all MAPs
- Make Quality Your Passion
- Create and distribute daily quality dashboard
- Ensure all relevant information is shared with the departments including monthly and yearly scores
- Quality self-assessments
- Conduct quality audits in line with the official LRA audit check lists
- Distribute the reports to the necessary departments
- Update the self-assessment audits on the LRA reporting site
- Monitor and update completion of all self-assessments MAPs
- Review and updating of SOPs with departments
- Validation of all quality scores for departmental and resort BSC
- Submit to finance before the 15th of each month Quality mentions for allowance
- Quality updates for monthly awards/communication ceremonies
- Duty manager shifts
- Reports for RM and Exec team as required for all quality related information
- Assist Senior Management in resolving guests complaints when required
- Arrange for mystery auditors and follow up on mystery shopper reports
- Self-assessments to be updated on LRA reporting site
- Schedule and chair monthly quality committee meetings
- Quality Manager also ensures that proper follow up of quality action plans, responses to guests' surveys and reviews as well as completion of LRA action plans are conducted in a timely manner
- Be present on the floor to observe the guest service delivery in a quality manner consistently
- Perform any other duties as assigned by Management