Front Office Agent

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JOB DESCRIPTION / ROLE

Employment: Full Time

- Constantly apply standard operating procedures in your department.
- Demonstrate Banyan Tree's brand service plus standards in all interactions.
- Provide a warm welcome & fond farewell to guests and assists Guests' according to brand standards.
- Remain observant and respond to each Guest who approaches the Reception Desk.
- Is an ambassador of Banyan Tree by providing an excellent first impression.
- Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
- Greet all Guests courteously, using the Guest's name whenever possible.
- Follow Hotel's telephone etiquette standards.
- Follow Occupational Health & Safety regulations.
- Ensure adherence to Banyan Tree's Code of Ethics.
- Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets
- He/she will look after the profiles' update of all our guest and ensure proper standard is followed.
- Do courtesy calls to our guest in house and maintain a record
- Do the credit limit check on daily basis for all guest in house.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

REQUIREMENTS

- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written), second language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- 2 years minimum experience in customer service.
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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