Front Office Agent

Company description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 suites and duplex villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba, and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets, creating a unique and welcoming atmosphere in this dining setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world-renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job description

Providing engaging, sincere, personalized service is one of the ways our colleagues are turning moments into memories for our guests at Raffles Makkah Palace. Be a proud ambassador for your hotel as a Front Office Agent, where the warm and efficient service you offer our guests makes them feel welcome at check-in, valued at check-out, and always at home.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.
• Upon check-in, register guests, assign rooms, and assist guests in completing the registration cards.
• Accommodate special requests whenever possible.
• Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Verify the guest's method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
• Upon departure of guests, process the guest check-out procedures.
• Receive payment from guests, settle the guest account, and give a copy of the invoice.
• Handle all front office cashiers' activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of the shift, balance their cash float.
• Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information, and take appropriate actions or refer the matters to the relevant persons to handle. This may include issuing a safe deposit box, handling messages, or dealing with a complaint.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins, and special requests.
• Possess a working knowledge of the room reservation procedures.
• Committed to the grooming policy, front office code of ethics, and health and safety regulations.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Follow all safety policies.
• Other duties as assigned.

Qualifications

• High school diploma or suitable equivalent.
• Previous experience in the same role in a luxury hotel is preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Physically agile and able to stand for extended periods.

Additional information

Our commitment to diversity and inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS