JOB DESCRIPTION / ROLE
Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
- Ensures prompt, courteous, and accurate service to all guests, to maximize customer satisfaction.
- Responsible for the organization of work within the department including assignments, time schedules, and vacations to ensure optimum utilization of manpower.
- Participates in the development, implementation, and review of the policies, procedures, practices and standards.
- Optimizes the efficient usage of room inventory by monitoring, controlling and feedback to support the departments.
- Recommends changes in methods or equipment to improve departmental standards and productivity.
- The Front Office Manager monitors key performance indicators for the department and takes corrective action.
- Ensures adherence to company and hotel policies by all departmental employees.
- Ensures norms, procedures, and systems for the safety and security of guest belongings (e.g. lockers, left luggage, etc.) are efficiently followed and monitored so as to ensure maximum comfort levels.
- Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.
- Ensures all Front Office documents & records are maintained as per operational/ organizational requirements.
- Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, efficiency, cleanliness, and safety standards.
- Responsible for the efficient handling of all the Room Reservations & their processing thereafter.
- Conduct Briefing Sessions regularly.
- Familiarity with all Front Desk and Cashiering functions.
- Responsibility towards the guest ledger, long stays guests, and paymasters.
- Greet and welcome VIP guests upon their arrival and escort them to their rooms
What we offer....
- An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.
Requirements:
- Diploma or degree in vocational hospitality, 5 - 7 years experience in 4-5 star Hotel- Previous experience in a similar role high-paced role.
- Strong communication and customer service skills.
- Excellent written and verbal communication skills.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
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