Front Office Manager

JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart. Join us and become a Heartist.

Job Description

  • Control of front desk tidiness and availability of all necessary stationery and material including pens, forms and informative leaflets
  • Ensuring timely and accurate customer service
  • Scheduling shifts and supervising front-office personnel including receptionists, security guards and call center agents
  • Training and supporting office staff
  • Handling complaints and specific customer requests
  • Monitoring stock and ordering office supplies and troubleshooting emergencies
  • Managing mail distribution
  • Organizing office budget
  • Managing records of office expenses and costs
  • Overseeing the compliance with company's policies and security requirements

Qualifications

  • Proven experience in customer service and office management
  • Proficiency in MS Office and English (oral and written)
  • Strong communication, interpersonal, and problem-solving skills

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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