Front Office Manager

Company description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including an overwater restaurant with views of the Red Sea and the mangroves, and a spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job description

Raffles the Red Sea, located in the beautiful coastal city of Umluj, Saudi Arabia, is seeking a highly skilled and professional Front Office Manager to join our luxury hospitality team. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of dedicated staff members.

• Manage and coordinate all front office operations, including reception, concierge, and guest services
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction
• Handle guest complaints and concerns promptly and professionally
• Manage room inventory and maximize occupancy rates
• Implement and maintain standard operating procedures for the front office
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and analyze front office performance metrics and financial reports
• Ensure compliance with hotel policies, safety regulations, and local laws
• Participate in budgeting and forecasting for the front office department
• Stay updated on industry trends and implement innovative practices to enhance guest experiences

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• 3-5 years of experience in hotel front office management, preferably in luxury properties
• Proven leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and decision-making skills
• Proficiency in hotel management software and reservation systems
• Financial acumen with experience in budgeting and revenue management
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English and Arabic is a must
• Understanding of cultural sensitivities and international guest expectations
• Commitment to maintaining the highest standards of customer service
• Ability to thrive in a fast-paced, dynamic environment