Helpdesk Manager

Big Fish Recruitment

Riyadh, Saudi Arabia

Posted on: 3 May 2024

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Employment: Full Time

KPI & Helpdesk Manager - Facilities Management - Riyadh, KSA

Our client is a leading FM service provider in KSA. They are currently seeking for a KPI & Helpdesk Manager to join their team in the Kingdom The successful candidate will be based in Riyadh, KSA for railway/metro projects.

Candidate must have the following experience below:
- Must have excellent understanding and experience of MAXIMO (advance user)
- 8 to 10 years experience, with 5 years' minimum experience in facilities management or relevant industries
- Very good understanding of CAFM
- Experience with KPIs
- Experience as Helpdesk Manager or Customer Service

- Degree or Diploma in a relevant field
- Facilities Management or related industry
- Customer Service
- Experience as Helpdesk Manager or Customer Service
- CAFM experience
- MAXIMO experience



Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.


Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.


At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

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