Hostess

AccorHotels

Jeddah, Saudi Arabia

Posted on: 19 Nov 2024

JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

- Hadya Company is a real estate development and investment company focusing on creating an iconic experience with their customers in different industries such as real estate development, hospitality, facility management, operation and maintenance services. We aim to consistently meet the highest standards in the market and to redefine the meaning of excellence by applying our experience in different projects spanning across Europe, the Middle East and North Africa.
- Our core competencies cover the full cycle of residential, hospitality, and commercial property development as well as facility management.

Job Description

The candidate must be able to:
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation / cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure that all menus, check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review reservation book, pre-assign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat guests accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them.
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Maintain positive guest relations at all times.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.

Requirements:
- Excellent communication and organizational skills.
- Being fluent in English and any additional language is an advantage.
- Minimum 1 to 2 years of experience in food & beverage / restaurant operation preferably in a similar quality hotel.
- A friendly, outgoing behavior, able to involve and support operation.
- Proactive, resourceful, and able to work independently.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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