JOB DESCRIPTION / ROLE
Responsible for providing expert advice and guidance to clients on the efficient management and enhancement of executive housekeeping within their organizations. As a professional in this role, you will possess exceptional knowledge and understanding of various soft service areas, such as facilities management, customer service, housekeeping, and other related fields.
Responsibilities:
- Collaborate with clients to understand their soft service requirements and identify areas for improvement.
- Conduct comprehensive evaluations of existing soft service practices, identifying strengths, weaknesses, and potential opportunities for optimization.
- Create customized recommendations based on industry best practices, tailored to meet clients' specific needs, to enhance soft service efficiency, productivity, and quality.
- Assist in the implementation of recommended strategies, including training, process development, and change management initiatives.
- Continually monitor and assess the effectiveness of implemented soft service initiatives, making adjustments and improvements as necessary.
- Communication: Effectively communicate with clients, both verbally and through written reports, to articulate complex soft service concepts and solutions in a clear and concise manner.
- Industry Knowledge: Stay abreast of the latest trends and advancements
Requirements:
- Bachelor's degree in a relevant field such as business administration, hospitality, or facilities management.- Proven experience in Housekeeping and soft service management, preferably in a consulting or advisory role
- Strong knowledge in BICSc standards and implementation.
- Strong knowledge of soft service areas, including facilities management, customer service, housekeeping, and related fields, with a demonstrated understanding of industry best practices.
- Excellent written and verbal communication skills
ABOUT THE COMPANY
Service
Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.
Knowledge
Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.
Care
At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.
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