- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues.
- Supervise and coach team members' performance toward achieving exceptional guest service.
- Audit work of Room Attendants in assigned areas to remain consistent with Accor standards.
- Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned.
- Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained.
- Demonstrate Accor core values in all interactions.
- Ensure employees receive the required training and support to effectively perform their roles.
- Manage all aspects of Room Attendants' performance including the completion of annual performance reviews.
- Assist in the preparation of preventive housekeeping maintenance reports and analyses.
- Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures.
- Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.
- Participate in hotel committees.
- Strict adherence to all Health & Safety training, guidelines and work practices previous that are established by Accor, local government, international bodies.
- Perform any other duties, tasks, and assignments within your department as required.