JOB DESCRIPTION / ROLE
The Position
To provide a consistent room and bathroom product, and service adjacent areas to meet Sofitel standards for cleanliness and presentation.
Key Roles & Responsibilities
- Manage and supervise all tasks of staff.
- Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms, and housekeeping pantries according to set standards and procedures.
- Supervise public areas.
- Ensure that guest supplies are replenished.
- Ensure guests' requests are promptly and courteously met.
- Report damage or malfunction in hotel rooms using the property management system.
- Maintain equipment in proper state of cleanliness and repair.
- Maintain a section floor report.
- Conduct daily briefings with staff at floor level.
- Conduct regular room checklists.
- Report unusual behavior or activities on floors to the Assistant Housekeeping Manager.
- Record room status in allocated section accurately.
- Comply with hotel's health, safety, and hygiene policies.
- Attend meetings and training sessions as required.
- Fully understand the difference in guest levels (VIP) and in room categories.
Qualifications
- Proven ability to successfully lead and motivate colleagues.
- Previous supervisory experience in a similar environment will be an asset, with a proven ability to provide professional, friendly, and engaging service.
- Good computer literacy (experience using property management system preferred, and proficiency in MS Word, Outlook, and Excel).
- Physically fit to lift heavy objects, stand, and walk throughout the shift.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
