JOB DESCRIPTION / ROLE
Company description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.
Job description
Position overview:
The Housekeeping Supervisor is responsible for ensuring the highest standards of cleanliness, presentation, and guest service across assigned areas of the hotel. This role involves supervising Room Attendants and Housemen, conducting room and area inspections, and coordinating with various departments to ensure guest satisfaction and operational excellence.
Key responsibilities:
- Supervise daily operations of assigned guestroom floors and public areas.
- Conduct thorough inspections of guest rooms, corridors, pantries, and service areas to ensure adherence to brand standards.
- Monitor and guide Room Attendants and Housemen to maintain consistent quality and efficiency.
- Respond promptly to guest requests and ensure all preferences or special instructions are followed.
- Train, coach, and support housekeeping staff in their duties, including health, safety, and grooming standards.
- Ensure adequate stock levels of linen, amenities, and cleaning supplies are maintained.
- Report and follow up on maintenance issues or discrepancies in room status.
- Enforce proper use and care of housekeeping equipment and supplies.
- Coordinate with Front Office and Engineering for smooth room operations and maintenance follow-ups.
- Assist in planning staff schedules and daily task assignments.
Qualifications
- Minimum 2–3 years of housekeeping experience in a luxury hotel, with at least 1 year in a supervisory capacity.
- Strong knowledge of housekeeping procedures, cleaning techniques, and hygiene standards.
- Excellent communication and interpersonal skills.
- Proficient in using housekeeping software and basic Microsoft Office applications.
- High attention to detail and strong organizational skills.
- Fluency in English; additional languages are an asset.
ABOUT THE COMPANY
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.
We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.
From luxury to economy and in every corner of the globe, AccorHotels' more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.
