JOB DESCRIPTION / ROLE
You will join our team as a leader of Inventory Control & Quality Assurance. We are passionate about ensuring that our fulfillment centers are following correct and improved processes that deliver amazing service to our customers.
Within a fast-paced and complex business environment, ICQA will represent the voice of customer and make sure that we deliver the best quality. ICQA are tackling two functions: Inventory Control (IC), which carries out analysis/research to understand and correct any variances in our inventory, and Quality Assurance (QA).
Responsibilities
• Distribute daily work assignments to gain best productivity for the department.
• Ensure that team members are on task at all times by providing feedback, coaching, training and redirection as needed.
• Policy follow-up, attendance tracking (duties do not extend to discipline)
• Motivate associates. Monitor and report associate’s performance issues as needed. Report concerns to Area Manager promptly
• Ensuring all Health & Safety Policies activities are followed
• Full understanding of procedures and goals relating to ICQA department
• Multitasking and working to ICQA dead-lines on a daily, weekly, monthly basis
• Participate/oversee departmental projects
• Execute daily, weekly, monthly action plans that increase accuracy
• Partner with Ops Team and communicate issues and actions regarding accuracy
• Support Area Manager to lead and supervise a team of associates in ICQA
• Assign and direct work with AM approval
• Teach and educate associates on the importance of ICQA
• Ensuring all team members are fully trained to the appropriate level
• Coach associates to work safely at all times
REQUIREMENTS
BASIC QUALIFICATIONS
• Excellent written and verbal communication skills (across all levels).
• Demonstrated enthusiasm and the ability to motivate others.
• Leadership ability / People skills.
• Able to prioritize tasks and goals.
• Excellent interpersonal skills.
• Demonstrated problem solving skills and analytical skills.
• Highly flexible.
• Intermediate MS office knowledge.
• Reliable/ dependable.
• Able to work under pressure.
• Ability to work using own initiative.
• Excellent numeric and detail orientated.
• Good quality track record.
• Ability to examine a process and suggest improvements.
PREFERRED QUALIFICATIONS
• Researching/Problem Solving Skills.
• Project Management Skills.
• Previous Experience in Inventory or Quality.
• Knowledge of more than 1 production area.
• Proficient in MS Excel and/or Access
ABOUT THE COMPANY
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.
