JOB DESCRIPTION / ROLE
Description
Who are we?
We are Foodics! A leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has also achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The job in a nutshell
Do you have a passion for hands-on problem solving? Do you love helping others by sharing your knowledge and expertise? Would you like to play a part in maintaining Foodics customers’ trust and act as a skilled technician, problem solver, and product guru? Then this opportunity is for you!
We are looking for smart individuals who have the rare mix of being tech passionate and people-oriented, who would work with our customers at their own locations, handle Foodics software installation and hardware setup, introduce and train our customers on the product, and solve on-demand issues for them! If you believe you have that "super power" and are looking for an opportunity to join the next unicorn in the making, apply now!
What will you do?
- Deliver a world class service for new and existing clients
- Handle customer needs at their locations for all Foodics services, RMS, Pay, Online
- Visit client sites and ensure quality of services
- Handle location-specific onboarding, installations, training, replacement, and support requests
- Work with other departments on clients' escalated tickets to deliver on-demand support
- Handle requests on-demand and within the company's SLA
- Work closely with outlet team and operations for clients' on-demand and general support requests
What are we looking for?
- Diploma or bachelor's degree in Networking, Computer Information Systems, or Computer Science
- 0-2 years of experience, preferably with Information Technology, Software, and/or Software-as-a-Service (SaaS) products experience
- Knowledge in software, networking, and POS systems
- Comfortable handling a high volume of requests and calls received on our unified number
- Flexible to deliver work outside of working hours, including public holiday calls and visits
- High problem-solving skills - able to identify problems and find solutions
- Comfortable communicating in English and Arabic with confidence
- Good command of MS Office applications, especially Excel
- Knowledge of Networking, POS, and ERP systems is a plus
- Experience with escalation ticket handling and CRM is a plus
- Must have a valid driving license and own a car to be used for business requirements such as installation, site visits, and training requests
What we offer you?
We believe you will love working at Foodics!
We offer highly competitive compensation packages, including bonuses and the potential for shares.
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
