Job Description

IBM Cloud Labs delivers expertise in innovative design, implementation, training, and support for IBM Software products. Our team of highly skilled consultants, with broad architectural knowledge and deep technical skills, are the specialists called on to deliver successful outcomes to client projects. IBM Cloud Labs team are the first to use new IBM Software products in the field, enabling our customers to realise expected business benefits sooner.

IBM Cloud Labs offer IBM customers a range of skills to ensure their complex projects are a success:

Consulting - Our skilled and knowledgeable consultants assist clients with the deployment of IBM software solutions, maximising the value of their investment and achieving or exceeding the business results they seek.

Premium Support (AVP) - Whether clients are already using an IBM software solution or planning to implement one, we can help leverage ongoing business value from their investment. Our Premium Support Program covers the entire software infrastructure lifecycle - from planning, through deployment, growth, and optimisation, to management of upgrades and change.

Responsibilities

This position is to join the IBM Cloud Labs organisation as an Integration SME. Its primary purpose is to aid customers in successfully deploying their integration solution based on IBM Hybrid Cloud Integration software such as API Connect, App Connect Enterprise (ACE), DataPower, IBM MQ, IBM Integration Bus (IIB) and Events Stream.

As a Lead Technical Consultant you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design.

Your day in the role will include

- Build trusted client relationships through proactive account management and effective project delivery
- Establishes knowledge of client business challenges and priorities to translate into opportunities
- Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
- Helps deliver presentations to clients and management teams
- Contributes to project discoveries, kick-off, prepare proposals and statements of work following company standards.
- Translate client's business needs into detailed business requirements documents, use cases and systems interaction diagrams.
- Assists project team to establish high, mid, and micro level plans for project team.
- Helps to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria.
- Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met
- Helps establish project test strategy, methodologies, test plans as well as assist with test execution
- Serve as a technical lead and mentor. Provide technical support or leadership in the development and continual improvement of service.
- Install and configure software falling under the Integration & Development Segment of the IBM Hybrid Cloud Integration Business Unit.
- Conduct health check and recommend improvements in architecture or configuration based on IBM best practices.
- Perform integration code review based on IBM best practices.
- Design and develop integration flows using IBM software to fulfill customer's integration requirements.
- Conduct enablement sessions on IBM software.
- Troubleshoot and resolve design and configuration issues in the customer's environment .
- Develop and maintain effective working relationships with team members.
- Demonstrate the ability to adapt and work with team members of various experience level

You will come with the following expertise

- Hands on expertise in Java Spring boot (spring stack including spring integration, spring data flow etc).
- Experience with event driven architecture and messaging is extremely crucial including in technologies like Kafka, RabbitMQ, API Economy, Microservices, IIB and MQ

How we'll help you grow

- You'll have access to all the technical and management training courses that will help you
- You'll learn directly from guide developers in the field; our team leads love to mentor
- You have the opportunity to work in many different areas to identify what really excites you