IT Helpdesk Specialist

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JOB DESCRIPTION / ROLE

Employment: Full Time

This Specialist position is to play a key role in the organization and the team to be a subject matter expert in solving various IT related problems from Infrastructure up to cybersecurity. This person will be supporting the manufacturing systems deployed at the client site as well.

Client Details

Our client is a well-established solutions provider especially for the industrial and manufacturing businesses. They helped various business to run their operations in the most efficient, safe and sustainable way.

Description

Responsibilities:

* Performs the installation of personal computers, external and internal peripherals, operating systems, and the appropriate software approved by the IT Department
* Analyses, diagnoses, and resolves situations that are abnormal to the running of a personal computer as they relate to the hardware, operating systems, or the general application software installed.
* Basic LAN and WAN network troubleshooting and repairs.
* Manage a variety of computer equipment including computer terminals, printers, modems, personal computers and data communication equipment.
* Determine source and nature of personal computer malfunction using diagnostic and application software.
* Facilitate the day-to-day operations of the IT Department Help Desk by scheduling maintenance and maintaining proper back-ups for important data on certain clients.
* Assist in the execution of IT policies and procedures necessary to maintain efficient and secure operations of the holding's computer system.
* Manage and follow up all IT assets requests
* Provide technical support for the remote users using remote applications
* Ability to work in a team environment or independently with general guidelines and minimal supervision
* Providing on-site cyber security, Network and services that include on-site and remote consulting, troubleshooting, implementation, assessments, and other related tasks as identified
* Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support
* Support with the Integrated Manufacturing Operations Management (iMOM) system backups and updates and providing some level of cyber security.

Job Offer

* Opportunity to cover wider spectrum of IT support in various areas
* Great exposure towards manufacturing technology and digital transformation

REQUIREMENTS

* Bachelor's degree in a computer related field such as Computer Science, Computer Systems, Computer Engineering, Telecommunications, Process Control, Electronics or in lieu of degree 8+ years working with Networks, IT or OT Security.
* Preferably someone from manufacturing/industrial domain with some familiarity in manufacturing systems.

ABOUT THE COMPANY

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.

The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:

Finance & Accounting Banking & Financial Services Procurement Property & Construction Engineering & Supply Chain Oil & Gas Technical and Engineering Human Resources Sales Marketing Technology Secretarial Executive Search Legal

The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.

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