IT Supervisor

Company description

Established in 2000 in Turkey, Rixos pioneers the 'All Inclusive, All Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities.

Billed as 'the first luxurious integrated resort in Jeddah', Rixos Obhur Jeddah will meet the increasing demand for luxurious hospitality paired with high-quality leisure activities in the area. The resort will host guests in 250 residential units, including 176 rooms and 74 villas, as well as a fine-dining restaurant, two specialty beach restaurants and a lounge bar. Among its many highlights will be an exclusive private beach. Other amenities are to include a central ballroom for events, meeting rooms, a fitness center, a spa, kids and teens clubs, and several swimming pools. All of this will be set amid green landscaping, golden beaches and a port.

Job description

Basic function

IT coordinator will maintain information technology systems and networks. He will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

Hardware

Ensures that the hotel works with Accor hardware partners. Has a good relationship with hardware partners. Supports the hotel in resolving hardware issues through escalation of issues with hardware partners. Considered as hardware: computers, servers, routers, switches, cables, PABX, monitors, and screens, point of sale devices, all relevant interfaces, UPS and related devices, and other active components.

Software

Ensures that all Accor IT policies and guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management's policy and requirement are running on the hotel's systems and computers. Has a good relationship with the software suppliers. Supports the hotel in resolving software issues by escalation of issues to software suppliers.

User

Ensures that no user in the hotel has access to programs other than needed to perform the job. He or she is in charge to provide and maintain a training program (in coordination with the training department). This is to enable the best possible know-how, skill level and use of systems by all employees in the hotel.

Security / datasafe

Is responsible for compliance of the hotel with Accor IT security policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. He or she assures that always relevant backup policies are duly respected and the system reaches the highest level of security.

Systems and applications

• Servers infrastructure - physical and virtual
• Networks - data, voice and Wi-Fi
• Property management systems (PMS) and sales & catering system (S&C) replacement or upgrade and alignment
• Central reservations systems (CRS)
• Revenue management systems (RMS)
• Various middleware / interfaces
• Data warehouse, reporting and business intelligence (BI) - interface only
• Customer relationship management (CRM)
• Point of sales application
• Back office accounting software application
• Procurement and inventory management application
• IP TV
• Human resources management system
• Accor brand signature systems (commercial systems, Wi-Fi everywhere, etc.)

Scope

• Smooth running of all computer systems
• Regular data safe / backup
• Compliance with IT policies and guidelines
• Institute protocols for the use of IT across departments and projects
• Provide advice on the most suitable IT choices
• Provide technical support or training for systems and networks
• Act as link between end users and higher-level support
• Install and configure software and hardware (printers, network cards etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality