The Role

- Responsible for assisting IT Manager in day to day handling of the department.

- Assist employees and hotel guest to resolve IT related issues.

- Up to date knowledge of Information & Technology field, networking, communication systems etc.

- Professional written and verbal communication and interpersonal skills.

- Highly organised and capable of managing several tasks at one time.

- Must be enthusiastic, creative and forward planner.

- Maintain courteous and friendly atmosphere and good working relationships with all colleagues.

- Maintain a high standard of personal hygiene and appearance at all times.

- Should have a complete understanding of the hotel's employee handbook and adhere to the regulations contained therein.

- Should have a complete understanding of the hotel's policies & procedures and standard operating procedures and polices relating to fire, safety and health.

Key Deliverables and Responsibilities

Planning & Organizing:

- Thinks ahead, developing contingency plans where necessary.
- Manages time and resources effectively.
- Sets and strives to achieve high personal performance standards.
- Plans, organizes and uses a systematic approach to getting things done.
- Priorities actions and manages tasks through to completion.

Operations:

- Handle all queries from internal & external customers.
- Ensure highest guest satisfaction, handle guest queries as priority one.
- Liaise with Company Auditors.
- Communicates openly and clearly both verbally and in writing.
- Develops positive working relationships at all levels.
- Effectively delegates to get things done.

Administration:

- Communicate status, risks and opportunities to Director of Information Technology.
- Responsible for providing uninterrupted service of operating system.
- Provide training to end user about hardware handling and safe working environment.
- Ensure users in the hotel have access to programs that is required to perform the job only.
- Install software in accordance with software licensing laws.
- Provide education to end users for better use of Information & Technology Systems in the property.
- Supervises and/or performs the back-up procedures of the software and ensures that total backups are performed at regular intervals and are kept in a secure place to ensure uninterrupted service all the time.
- Monitors and adjusts file sizes and file activities and analyses problems before they influence the operation.
- Scans all storage material regularly for viruses, ensure virus detection software is active all the time.
- To carry out any other reasonable duties and responsibilities as assigned.