JOB DESCRIPTION / ROLE
Responsibilities:
- Respond to customer support inquiries.
- Provide support in person, over the phone or via remote access.
- Diagnose problems with computer software, peripherals, and hardware.
- Run software diagnostic tools and physical inspection of hardware systems.
- Talk to customers through core problem-solving processes.
- Provide basic computer training.
- Install and update hardware and software systems.
- Writing training manuals.
- Follow-up with customers.
- Complete support
REQUIREMENTS
Qualifications:
- Bachelor's or Master's degree.
- English language.
- 5 years experience.
ABOUT THE COMPANY
The Professionals is a Saudi leading Consulting firm that was established in 2015 in Riyadh, Saudi Arabia.
Since 2015 until now, we’ve become a successful partner in delivering unique consulting services to our partners who operate in different industries and sectors.
We always combine our service offerings by adopting global best practices with local in-depth understanding and delivering it with a passion to exceed our partners’ expectations to achieve their business objectives.
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