Learning And Development Manager

AccorHotels

Jeddah, Saudi Arabia

Posted on: 30 Dec 2024

JOB DESCRIPTION / ROLE

Employment: Full Time

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

  • Assist in the creation, implementation and facilitation of the hotel training plan and budget that is aligned with the hotel's goals and strategic plan
  • Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
  • Initiate, coordinate, deliver and follow-up on all training activities within the hotel
  • Actively initiate relationships and partnerships with industry associations, external training companies and academic councils related to the hospitality industry
  • Update and maintain accurate records of training activities and participant information
  • Maintain an ongoing training calendar to ensure learning resources and opportunities are maximized
  • Develop and manage a central internal resource library of videos, books, and magazines that can be utilized by all employees
  • Share responsibilities for the integration and orientation process of new hires
  • Assist with the implementation of new policies, procedures, and standards
  • Prepare and submit training reports

Other Responsibilities

  • Be fully conversant with hotel fire and life safety/emergency procedures
  • Attend all briefings, meetings and trainings as assigned by management
  • Maintain a high standard of personal appearance and hygiene at all times
  • Be aware of the hotel fire and life safety/emergency procedures
  • Perform other reasonable duties assigned by the management

Qualifications

We are looking for a well-organized and creative candidate with excellent communication and interpersonal skills, who can display a "Passion for Perfection" and work in a dynamic environment. In addition, the candidate should possess:

  • Bachelor's degree in Human Resources Management or Hotel Management
  • Minimum 5 years of training or facilitation experience
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, and PowerPoint
  • Strong leadership, interpersonal and negotiation skills
  • Excellent communication and customer contact skills
  • Results and service oriented with an eye for details
  • Ability to multi-task, work well in stressful and high-pressure situations
  • A team player and builder
  • A motivator and self-starter
  • Well-presented and professionally groomed at all times

Additional Information

  • Being a Raffles employee means embodying and conveying the brand and the company mindset through our heartiest service culture.

ABOUT THE COMPANY

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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